FAQ
General Questions
I completed my undergraduate geology degree from Western Washington University then received my graduate gemologist diploma and graduate pearls certificate from the Gemological Institute of America (GIA). I genuinely love learning and there is always more to learn. I keep my skills sharp by enrolling in continuing education classes and seminars.
In order to provide the highest caliber of service to my clients I have to limit the number of projects I take on. Customer service is the utmost priority to me and I will not dilute the experience for those who want to work with me by taking on more projects than I can handle.
Yes, we source a wide variety of colored stones and diamonds. If you're searching for something rare or unique, we would be thrilled to assist you in finding exactly what you're looking for.
We only handle repairs for jewelry that we have designed and created for our clients. At this time, we do not have the capacity to take on repair work from other jewelers.
We are dedicated to working with a select group of suppliers who share our commitment to responsible sourcing practices. This ensures that the materials we use meet our ethical standards.
We work with trusted wholesale vendors and prioritize sourcing from known countries and mines when possible.There are different levels to traceability in regards to your stones: trusted wholesale vendors, country of origin, mine of origin. While we only partner with suppliers who adhere to responsible sourcing practices, full traceability can vary. Information regarding the country and or mine of origin can limit options, as not all stones meet these standards. The level of traceability will depend on your preferences and we are happy to be as transparent as possible during this process through open and honest communication.
Purchasing
Yes, most rings can be resized. For in-stock rings, one resize is complimentary. Additional resizes will incur a fee, plus shipping. Custom rings may also require a fee for any resizing after the original purchase, including shipping costs to and from LCFJ.
Yes — we specialize in custom jewelry design and heirloom transformations. Whether you're starting from scratch or giving new life to something sentimental, we’d love to create something uniquely yours.
Curious about how the magic happens?
Click through to explore our bespoke services — from custom commissions and heirloom revivals to one-of-a-kind bridal.
Almost all of our diamonds come with GIA grading reports. As a graduate of GIA, I recognize the importance of these reports and the thoroughness of the grading process. Antique and vintage pieces, however, may not always be eligible for grading without risking damage to the mounting.
It is less common for colored stones to come with grading reports due to the lack of a universal standard for grading their cut. If a grading report is important to you, we can certainly source colored stones with reports, though it may limit the available options.
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. For wire transfers, please reach out directly for assistance. Be aware that some banks may have spending limits, so you may need to contact them to override any restrictions for larger purchases.
Currently, we do not offer payment plans, but we hope to offer this option in the future.
Yes, we do offer a warranty. Please check the details of our warranty here.
We do — and we love bringing your dream piece to life.
Custom projects start at $2,500 and heirloom revivals start at $1,300, unless otherwise approved. If your vision falls below that threshold, you’re still welcome to reach out — just fill out our custom inquiry form here and we’ll let you know if it’s something we can accommodate.
Let’s make some magic.
Yes, custom orders do require deposits.
For stone sourcing: If your custom order involves sourcing stones, we require a $500 deposit to begin the process. This deposit will be applied toward your final balance.
Once you've chosen and or approved the stone(s) we've sourced for your project, a 50% deposit of the total order value will be required to initiate production. Production will not begin until the full 50% deposit has been received.
Appointments
Yes — we love a good Zoom moment. Whether you're shopping for something special or just want a closer look at a piece, we offer virtual appointments by request. Contact us, and we’ll help you schedule a time to chat one-on-one, screen-to-screen.
We offer limited concierge appointments in the greater Seattle area, including Bellevue, Kirkland, and Redmond. Please contact us to inquire about scheduling an in-person consultation.
We do not have a physical store and operate fully online. However, we offer limited in-person concierge services by appointment.
Shipping + Returns + Exchanges
See the details of our return policy here.
We currently ship domestically within the U.S. via UPS and FedEx for added reliability, tracking, and insurance.
Processing Time:
Orders are processed within 1–2 business days. Delivery timelines shown at checkout include this processing window.
For detailed shipping information, timelines, and rates click here.
We currently only ship to the continental US but we are working on expanding our offerings in the near future.
While we understand your concerns regarding shipping costs, these fees are essential to ensure the safe delivery of your item(s). Shipping prices are not marked up and a majority of that cost is due to the additional insurance coverage required to safely mail your package.
